Shipping & Returns

RETURN POLICY

OUR POLICY LASTS ONLY 14 DAYS. WE DO NOT ACCEPT RETURNS/EXCHANGES AFTER 14 DAYS OF DELIVERY. CUSTOM ORDERS ARE NOT VALID FOR RETURN/EXCHANGE.

To be eligible for returns:-

  • ITEMS BOUGHT FROM THE SALE SECTION ARE NOT ELIGIBLE FOR RETURNS/EXCHANGE/REFUNDS.
  • FOR OTHER ITEMS- A credit note equivalent to the cost amount is issued. REFUNDS ARE NOT PROVIDED.
  • Items must be unused and in the same condition as you received it.
  • Items must be in the original packaging (All returned items will be examined by quality control. Failing to meet the quality, we will not accept a return/exchange and the item will be shipped back at the customer’s expense.
  • The original invoice with the return/exchange form filled out is required to be shipped back with the item.
  • Ensure that the following address is securely pasted on the returns box-
    ESSGEE
    GROVES INTERNATIONAL
    10/58 KIRTI NAGAR INDUSTRIAL AREA
    NEW DELHI
    110015

    • NOTE: Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.

    CREDIT NOTE

    • All items purchased from our website can be returned for a credit coupon within 14 days from the date of delivery. The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code.
    • This coupon can be used for a future purchase within 30 DAYS on our website.

    NOTE: JEWELRY AND MASKS ARE NOT APPLICABLE FOR RETURN/EXCHANGE DUE TO HYGIENIC REASONS.

    INTERNATIONAL ORDERS
    ALL INTERNATIONAL ORDERS ARE SUBJECT TO IMPORT DUTIES. WE DO NOT ACCEPT RESPONSIBILITY FOR THE SAME.